Pre Order
Please note that all woodcraft products offered on our website are made to order. Each item is handcrafted with care and attention to detail, which requires additional processing time before shipping.
By placing a pre-order, you acknowledge and agree to the following:
- Production Time: Production lead time is 5 – 7 days from confirmation of payment.
- Shipping: Shipping may vary depending on the location and courier. For orders within Metro Manila, we guarantee same day delivery after production.
- Delays: While we strive to meet our estimated timelines, slight delays may occur due to the handcrafted nature of our products and availability of materials.
Shipping delays due to couriers, holidays, or natural events are beyond our control. We appreciate your patience.
Returns
Due to the handmade nature of our products, all sales are final. We do not offer refunds or exchanges unless the item is damaged upon arrival.
Damaged Items
If your order arrives damaged:
- Contact us within 3 days of delivery
- Include photos of the damaged item and packaging
- We will assess and either replace the item or offer store credit
We appreciate your patience and understanding as we create quality woodcrafts made just for you.